- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
Reports To: Marketing Manager
- Monitor email support tickets and requests and respond to customer within 8 business hours
- Develop and distribute marketing toolkits, guidelines, and best practices to help franchisees effectively market their stores.
- Coordinate with external vendors (FedEx) and partners to provide franchisees with marketing materials and services as needed.
- Work closely with the corporate marketing team to align local initiatives with national campaigns and strategies.
- Coordinate campaign timelines, ensuring all deliverables are met on schedule.
- Collaborate with designers and vendors to create marketing materials.
- Coordinate email marketing campaigns for stores, including the development of mailing lists.
- Conduct market research and analysis to identify new opportunities
- Collaborate with internal and external stakeholders to ensure successful campaign delivery
- Provide clerical and administrative support for the marketing, product, and creative team members as needed
- BA/BS in Marketing, Communications, or related field.
- 2-5 years of experience in a marketing administrative or coordinator role, preferably with experience in consumer product goods retail environments.
- Proficiency in digital and print marketing, email marketing tools and social media platforms.
- Excellent administrative, communication and interpersonal skills, with the ability to build relationships and collaborate with franchisees.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities simultaneously and meet deadlines.
- Proficiency in Microsoft Office Suite and marketing software tools, such as Canva, Adobe Creative Suite, email and social media management platforms.
- Experience with data analysis and reporting to track campaign performance and ROI.
- Excellent approach to customer service, teamwork, collaboration, and willingness to learn.
- Ability to adapt to a fast-paced and dynamic retail industry landscape.
- Utilize hands and fingers to perform job duties, which may include operating computers, handling of material, or typing.
- Ability to move up to 30 lbs. throughout the office and warehouse.
- Capacity for visual acuity to monitor processes, examine materials, and ensure quality and safety standards are met.
- Ability to visually verify color, design, and patterns.
- Communicate in English utilizing both written and oral methods including the use of speech and hearing to communicate effectively with team members, clients, customers, and the ability to engage in verbal discussions and listen attentively.
- Perform various physical tasks that may require standing, walking, lifting, bending, kneeling, stooping, reaching and maneuvering within the workspace.
- Consistently work around spices; must not be sensitive to various scents and aromas.
Equal Employment Opportunity Statement:
Drug Free Workplace:
The Spice & Tea Exchange® is committed to maintaining a safe and productive work environment. The company policy states, all applicants must complete a drug screening test if accepting an offer of employment. Employment offers are contingent upon a negative drug screening test result.
We create and share the experience every day! Life is better lived with a little spice.
The Spice & Tea Exchange ® was founded in 2008, by a group of talented individuals with a passion for life and food. What started as a small shop in St. Augustine, Florida, has quickly grown into a nation-wide franchise powered by flavor, passionate franchise owners, and a desire to bring flavorful ingredients to your kitchen. Our franchise owners are the #1 REASON for what we do, and our team is a close-knit family you’d enjoy sitting with around the dinner table.
"Creating & sharing the experience of a more flavorful life," is the mission and cornerstone of our business, in which we strive to provide guests with quality products and flavorful memories. We offer a high-quality, diverse assortment of products in a sensory shopping experience. One step into our shops will kick your senses into high-gear as you open the jars and smell, explore recipes, and speak with our knowledgeable staff about your culinary interests.
At The Spice & Tea Exchange® we are committed to our mission. If you have a desire to inspire coworkers and customers, we may have a place for you at the table! Our employees define experience as all the events of our lives that shape who we are, taking you out of the everyday task list and putting you into a place that takes you to a different state of mind, making memories that are not forgotten, and trying things for the first time! The employee experience is something we do not take with a grain of salt.
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