- Diagnose, troubleshoot and resolve helpdesk Tech & Ops support tickets to include the Retail POS system, credit card terminals for a network of retail stores as well as provide technical support to employees, within company defined SLA’s.
- Escalate support tickets when necessary.
- Install, configure, and maintain software, hardware, and networks, including VoIP, cloud-based systems, and local printer installations.
- Monitor system performance, internet connectivity, monitor system health and identify proactively unusual activity.
- Ensure a secure operating environment to include monitoring uptime of the IT infrastructure.
- Monitor backups to ensure data integrity.
- Create and manage user accounts and system permissions.
- Write policy documents and training materials for users.
- Collaborate with other teams to ensure the seamless operation of IT systems.
- Participate in on-call rotation and respond to system emergencies.
- Maintain and/or recommend updates to system configuration documentation, training documentation, policies and/or procedures.
- Participate in technology upgrade, and roadmap planning to capitalize on modern technologies to improve the company.
- Assist in onboarding and offboarding tasks to include asset management-related responsibilities.
- Other IT systems and support for the organization, as needed.
- Be customer-centric and responsive.
- 2-4 years’ experience troubleshooting and root cause analysis of network operating systems, hardware, and support.
- 2-4 years' experience resetting POS systems, passwords, and supporting general business operations, ERPLY experience preferred.
- 2-4 years’ experience communicating effectively, on both a technical and non-technical level, with appropriate personnel at all levels, as well as with vendors, and franchises.
- 2-4 years’ experience handling multiple tasks and deadlines.
- Ability to adapt to a rapidly changing systems landscape.
- Windows server administration including Windows 10 support.
- Microsoft Office and Office 365 experience, required.
- Strong understanding of network protocols and infrastructure.
- Ability to work independently and manage multiple tasks simultaneously.
- IT certifications, preferred.
- Security experience, preferred.
- Physical mobility within both a warehouse and office environment.
- Consistently work around spices; must not be sensitive to various scents and aromas.
- Provide weekend support, 9:30 am – 9:00 pm EST on a rotational basis with four other team members.
- Occasional traveling, as needed.
- Curious with a problem-solving mindset and a bias for action.
- Patient; creative, compassionate, and empathetic.
- Collaborative with strong communication skills and goal oriented.
- Resilient with tenacity, commitment, and focus.
- Medical, dental, vision and other ancillary benefits.
- 401k plan + company match.
- Flexible spending account (FSA) for medical and/or dependent care.
- 100%, Company paid Basic Life and AD&D insurance.
- Paid time off (PTO) during first year, following 90 days of employment.
- 7 Paid Holidays.
- Employee product discounts.
- Quarterly “Create & Share,” free product gifts.
- Annual “Holiday Bucks” with access to select personalized gifts for yourself or loved ones over the Holidays.
- Paid weekly.
The Company prohibits discrimination and harassment of any type.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Drug Free Workplace:
The Spice & Tea Exchange® is committed to maintaining a safe and productive work environment. The company policy states, all applicants must complete a drug screening test if accepting an offer of employment. Employment offers are contingent upon a negative drug screening test result.
We create and share the experience every day! Life is better lived with a little spice.
The Spice & Tea Exchange ® was founded in 2008, by a group of talented individuals with a passion for life and food. What started as a small shop in St. Augustine, Florida, has quickly grown into a nation-wide franchise powered by flavor, passionate franchise owners, and a desire to bring flavorful ingredients to your kitchen. Our franchise owners are the #1 REASON for what we do, and our team is a close-knit family you’d enjoy sitting with around the dinner table.
"Creating & sharing the experience of a more flavorful life," is the mission and cornerstone of our business, in which we strive to provide guests with quality products and flavorful memories. We offer a high-quality, diverse assortment of products in a sensory shopping experience. One step into our shops will kick your senses into high-gear as you open the jars and smell, explore recipes, and speak with our knowledgeable staff about your culinary interests.
At The Spice & Tea Exchange® we are committed to our mission. If you have a desire to inspire coworkers and customers, we may have a place for you at the table! Our employees define experience as all the events of our lives that shape who we are, taking you out of the everyday task list and putting you into a place that takes you to a different state of mind, making memories that are not forgotten, and trying things for the first time! The employee experience is something we do not take with a grain of salt.
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