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IT SYSTEMS ADMINISTRATOR I Operations Center

IT SYSTEMS ADMINISTRATOR I

Full Time • Operations Center
Job Title: IT Systems Administrator I 
Department: IT 
Position Reports to: COO
Employment: W2 Full-Time, Salaried, Exempt 
Location: Onsite. St. Augustine, FL Distribution Center (Distribution Center will be relocating to Palm Coast, FL.) 
  
 
You are here! This can only mean one thing; you want to add a bit of SPICE to your life! At The Spice & Tea Exchange®, our mission is to Create and Share the Experience of a More Flavorful Life. Are you the best at what you do and want to love where you work? We are seeking a skilled, motivated, and customer-centric IT System Administrator I to help us bring our mission to life every day with our team members and franchisees. If you have a thirst for learning and are service oriented, then come grab a seat at our table! Apply now, and let your culinary imagination run wild with us!  
 
 
Objective: 
As the IT Systems Administrator I, you will be an integral member of the IT Team that provides IT Service Management support to a growing Franchise System. The primary focus for this role will be to actively manage the ticket system and emergency line, technology systems, focusing on troubleshooting, access control, user training and protecting the integrated systems of our organization. You will also ensure compliance with policies, standards, and operating procedures, offer training, and deliver timely resolutions to our network of retail stores and internal Corporate Team Members.  
 
Essential Functions & Responsibilities:  
  • Diagnose, troubleshoot and resolve helpdesk Tech & Ops support tickets to include the Retail POS system, credit card terminals for a network of retail stores as well as provide technical support to employees, within company defined SLA’s. 
  • Escalate support tickets when necessary. 
  • Install, configure, and maintain software, hardware, and networks, including VoIP, cloud-based systems, and local printer installations. 
  • Monitor system performance, internet connectivity, monitor system health and identify proactively unusual activity. 
  • Ensure a secure operating environment to include monitoring uptime of the IT infrastructure. 
  • Monitor backups to ensure data integrity. 
  • Create and manage user accounts and system permissions. 
  • Write policy documents and training materials for users. 
  • Collaborate with other teams to ensure the seamless operation of IT systems. 
  • Participate in on-call rotation and respond to system emergencies.  
  • Maintain and/or recommend updates to system configuration documentation, training documentation, policies and/or procedures. 
  • Participate in technology upgrade, and roadmap planning to capitalize on modern technologies to improve the company.  
  • Assist in onboarding and offboarding tasks to include asset management-related responsibilities.  
  • Other IT systems and support for the organization, as needed.  
  • Be customer-centric and responsive. 
 Knowledge and Job Requirements: 
  • 2-4 years’ experience troubleshooting and root cause analysis of network operating systems, hardware, and support. 
  • 2-4 years' experience resetting POS systems, passwords, and supporting general business operations, ERPLY experience preferred. 
  • 2-4 years’ experience communicating effectively, on both a technical and non-technical level, with appropriate personnel at all levels, as well as with vendors, and franchises.  
  • 2-4 years’ experience handling multiple tasks and deadlines.  
  • Ability to adapt to a rapidly changing systems landscape. 
  • Windows server administration including Windows 10 support. 
  •  Microsoft Office and Office 365 experience, required. 
  • Strong understanding of network protocols and infrastructure. 
  • Ability to work independently and manage multiple tasks simultaneously. 
  • IT certifications, preferred. 
  • Security experience, preferred. 
 Physical Requirements: 
  • Physical mobility within both a warehouse and office environment. 
  • Consistently work around spices; must not be sensitive to various scents and aromas.  
  • Provide weekend support, 9:30 am – 9:00 pm EST on a rotational basis with four other team members. 
  • Occasional traveling, as needed. 
 Core Values: 
  • Curious with a problem-solving mindset and a bias for action.  
  • Patient; creative, compassionate, and empathetic.  
  • Collaborative with strong communication skills and goal oriented.  
  • Resilient with tenacity, commitment, and focus. 
 Spicy Perks:  
  • Medical, dental, vision and other ancillary benefits.  
  • 401k plan + company match.  
  • Flexible spending account (FSA) for medical and/or dependent care.  
  • 100%, Company paid Basic Life and AD&D insurance.  
  • Paid time off (PTO) during first year, following 90 days of employment.  
  • 7 Paid Holidays.  
  • Employee product discounts.
  • Quarterly “Create & Share,” free product gifts.  
  • Annual “Holiday Bucks” with access to select personalized gifts for yourself or loved ones over the Holidays.  
  • Paid weekly.  
  
Equal Employment Opportunity Statement: 
The Spice & Tea Exchange® provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The Company prohibits discrimination and harassment of any type.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 
Drug Free Workplace: 
The Spice & Tea Exchange® is committed to maintaining a safe and productive work environment. The company policy states, all applicants must complete a drug screening test if accepting an offer of employment. Employment offers are contingent upon a negative drug screening test result.  




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Employee Benefits:

Health and Insurance Benefits
Dental, Vision, Life Insurance, Short-Term and Long-Term Disability, Supplemental Benefits
401(k) matching
Employee Discounts
Employee Assistance Program (Support, Guidance, and Resources)
Paid Time Off