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RETAIL SALES KEYHOLDER Disney Springs

RETAIL SALES KEYHOLDER

Full Time • Disney Springs

Job Title: Retail Sales Keyholder
Department: SAVI
Position Reports to: General Manager
Employment: W2 Full-Time, Hourly, Non-Exempt 
Location: Disney Springs Store.

 
You’re here! This can only mean one thing; you want to add a bit of SPICE to your life! Have no fear, here at The Spice & Tea Exchange we are oozing with life and with spice! Nudge, nudge… 

Are you the best at what you do and want to love where you work? Are you a true flavor enthusiast with a zest for adventure? Want to work with a TEA-m full of sugary sweet, never salty (unless we sell it) band of characters who take their work seriously but never themselves? If this sounds like you and you too love corny puns, you may be the key ingredient we’re missing. See what I did there? Apply now, and let your culinary imagination run wild with us! 
 

Objective:
Our Retail Sales Keyholders play a vital role in our mission of “Creating & sharing the experience of a more flavorful life.”  Every guest interaction is an opportunity to deliver an engaging and flavorful experience to our guests; many of whom are visiting us for the first time! The Spice & Tea Exchange® of Disney Springs prides itself on operating as a flagship location for our brand and providing opportunities for retail associates to learn and grow in a culinary-centered environment. Retail Sales Keyholders contribute to our daily store operations, lead by example, and act as our greatest brand ambassadors. 

Essential Functions & Responsibilities: 
  • Ensure each guest receives a stellar experience and is welcomed into the store and greeted with our custom step-in lines. 
  • Field questions concerning product information, the uses of our products, and pricing.
  • Establish rapport with guests to ensure their return and/or word of mouth advertising. 
  • Maintain merchandise and product inventory levels throughout the store (on shelves, counters, tables and containers). 
  • Help maintain store appearance by contributing toward daily routines. 
  • Assess store inventory levels; notify management of replenishment requirements. 
  • Price merchandise with labels, SKU’s, prices and locations. 
  • Maintain solid, accurate, and current product knowledge to adequately promote product by reading applicable publications and attending required training activities. 
  • Comply with operating standards and procedures pertaining to the daily operation of the store. 
  • Contribute to the team effort and embody the Disney keys of Inclusion, Safety, Courtesy, Show and Efficiency. 
  •  During each shift, review the opening/closing checklists: 
    • Take lead on and assign opening/closing duties among fellow associates to ensure completion and sign off of all tasks in a timely manner. 
    • Ensure that proper execution of tea bar procedures, store cleaning, and all replenishment duties (pegs, trap jars, accessories) have been attended to prior to store open or close. 
  • Report daily to the Assistant Store Manager (“ASM”) utilizing the store Pass On Log, confirming that all tasks have been completed both efficiently and correctly. 
  • Provide insight to issues or opportunities as they arise. 
  • Responsible for cash register management and cash handling, including: 
    • Opening cash register, counting and depositing opening balance. 
    • Processing cash transactions using POS System; calculating change correctly so there are no overages or shortages. 
    • Processing card payments using POS system. 
    • Reporting any POS issues to ASM. 
    • Reconciling the cash drawer at change of shift and store closing. 
    • Ensuring the “bank” is balanced and the safe has been locked; there is no cash outstanding. 
  • Function as a “buddy” for new hires, offering support and training as assigned. 
  • Ensure proper coverage of responsibilities with other Keyholders or ASM during break periods. 
Knowledge and Job Requirements: 
  • 1-2 years of retail Lead experience.
  • An engaging personality with proven customer focus and all-star customer service skills.
  • Ability to mentor, encourage, and support Sales Associates.
  • Excellent verbal and written communication. 
  • Precision in counting and cash handling. 
  • Ability to utilize simple math skills to measure ingredients, read a scale, and follow recipes. 
  • Interest and ability to share knowledge of our many product varieties. 
  • Ability to pivot and remain flexible in a fast-paced environment. 
  • Detail oriented, self-motivated, team player. 
  • Full Time Minimum: 30+ hours per week. 
  • Ability to work a consistent and reliable schedule: days, nights, weekends and holidays. 
    • Store hours: Sun-Thurs: 10am-11pm, Fri & Sat: 10am - 11:30pm.
  • Appreciates spice aromas.
Physical Requirements: 
  • Ability to operate kitchen tools and food equipment (Tea Bar). 
  • Physically able to assemble and prepare merchandising displays. 
  • Must be able to stand for extended periods of time (up to 100% of the time). 
  • Ability to lift and maneuver inventory; up to 35lbs. 
  • Consistently work around spices; must not be sensitive to various scents and aromas. 
Core Values:  
  • Customer Centric; approachable, builds meaningful relationships, loves to help others. 
  • Intelligent; loves to learn new things and share product knowledge with customers.
  • Energetic; engaged, proactive, coachable, focused, positive demeaner.
  • Adaptability; open-minded, strategic thinker, team player.
  • Foodie; passionate for flavorful foods, spices, and blends. 
  • Wants to grow within a team; The Spice & Tea Exchange® promotes within. 
 Spicy Perks: 
  • Employee product discounts. 
  • Daily Tea Bar tea.
  • Monthly product gifts to support product knowledge. 
  • Disney Springs stores discount. 
  • Self-admission pass to all Walt Disney World parks.
  • 4 paid holidays. 
  • Paid weekly.
 
Equal Employment Opportunity Statement 
The Spice & Tea Exchange® provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  
The Company prohibits discrimination and harassment of any type. 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Drug Free Workplace:
The Spice & Tea Exchange® is committed to maintaining a safe and productive work environment. The company policy states, all applicants must complete a drug screening test if accepting an offer of employment. Employment offers are contingent upon a negative drug screening test result. 




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Employee Benefits:

Health and Insurance Benefits
Dental, Vision, Life Insurance, Short-Term and Long-Term Disability, Supplemental Benefits
401(k) matching
Employee Discounts
Employee Assistance Program (Support, Guidance, and Resources)
Paid Time Off